Skip to main content
All CollectionsRokuTroubleshooting
Error 6: Sorry, there is an issue playing this item.
Error 6: Sorry, there is an issue playing this item.
Updated over 2 years ago

Steps to identifying and resolving playback issues:

  • If you are unable to play a specific video:

    • Try playing another video from that channel.

    If one video plays within a channel and others do not play, contact customer support for that channel.

  • Phone number: 1-619-940-5522

Did this answer your question?