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How to perform a complete Hard Reboot

Hard rebooting internet:

  • Unplug power
  • Note: If there is a Modem and Router, unplug both
  • Remove coaxial cable from back of Modem (remove Ethernet connecting Modem to Router is applicable)
  • Wait 10 minutes
  • **Put coaxial cable in first**
  • Plug in power (Modem first then Router and Ethernet to connect the two together if applicable)
  • Wait another 5 minutes or until all lights are on

Note: Most importantly is the online light and we do not want to have any red lights

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